Artificial Intelligence Technologies (AI)
We use Speech Technology, Natural Language Processing (NLP) and AI for Process Optimizations.
Robot Process Automation, Artificial Intelligence Technologies
We provide IT solutions as Artificial Intelligence Technologies & RPA tools to optimize process and to reduce operational expenses.
We harness cutting-edge advancements to enhance your experience, streamline processes, and drive innovation. From intelligent automation to data-driven insights, our solutions are designed with your success in mind.
We use Speech Technology, Natural Language Processing (NLP) and AI for Process Optimizations.
We develop and implement robots for automating routine processes (Robotic Process Automation).
We analyze processes with a step of 3 seconds at the as is workplace, eliminate unnecessary processes and find faster and more convenient ways to organize them.
Create virtual assistants and agents to process inbound and outbound calls that can score better results than human agents:
~ Hybrid synthesis with AI voice over actors;
~ Call center noise;
~ Script-driven interrupt handling;
~ Analytics of call campaign effectiveness and A/B experiments;
~ A built-in speech recognition and synthesis in all languages (Google, Azure, Reverie, and others)
Built-in NLU service speeds up the development of bots, increases the accuracy of intent recognition and the speed of processing logs. Advanced algorithms for processing queries in natural language are built into the core based on machine learning technologies, rule-based approach, semantic and morphological analysis.
~ NLU is integrated into the scripting language.
~ Automated markup of dialogues for the classifier.
~ Managing selections and the entity base through the API.
~ Client entities.
~ Integration with your NLU implementation (intents, entities, preprocessing).
Launch outbound call campaign and process inbound calls at any scale:
~ Up to 1000 simultaneous calls;
~ Automatic calls after triggering events in external systems (CRM, etc.);
~ Call scheduling and call back at the request of the subscriber;
~ Telephony management via API.
The ability to integrate with the most popular messengers, operator channels, voice assistants, external business systems, applications (RPA) and API.
~ Ready-to-go integrations make it easy to set up channels
~ Transfer the dialogue to the agent at the request of the subscriber or automatically if the bot does not understand the user
~ Use a bot as a prompter to improve agents’ efficiency
We comply with information security standards. We regularly conduct external audits of code and infrastructure security. You can assign and restrict rights to users and groups using a role-based access and control model.
~ Ability to add new phrases to the classifier from the history of dialogues
~ Tracking the achievement of dialogue goals
~ Statistics on the number of unique users, messages and sessions over time by channel
~ Integration with BI systems
Here is the average monthly working day statistics for 4500 employees
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